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If I were booking a health care motivational speaker, I’d want to know if they can actually do what they say.  Wouldn’t you?

I’m just back from Tyler, Texas where I was charged with being a motivational speaker for Trinity Mother Francis Hospital and their leadership team;  Directors, Managers, & C-Level Administrators.  It was an amazing off site event.  We laughed, we cried, — ok, we didn’t really cry — and best of all, we learned.

Part of my job was to motivate these leaders to go back and in turn motivate their teams to excel at customer service.  This hospital is amazing, but recently had a key score regarding customer service drop a tiny bit.  They of course wanted to get those numbers back up…. and this is where I came in.

Check out the video here:

Thanks Tyler!   You rock Mary Mother Francis!

Are you looking for a health care speaker? A customer service speaker? Contact me here.

Mobile Post: Posted on-the-go by Brad Montgomery from his iPhone.

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Ok, for those of you who prefer to read, here’s the transcript of the health care speaker testimonial video.

Hi, I’m Tricia Cline with Trinity Mother Francis Hospitals and Clinics in Tyler, Texas.  We had an event today; we were looking for the right speaker to deliver the right message for the right inspiration for what we need for healthcare change.

We all know in healthcare everyday it’s a different world.  We’re stressing over what the changes are going to be and how we’re going to be still delivering great patient care.  Brad Montgomery is your man.

He is the one who can bring it together for you with fun, laughter and interaction of your staff.  So if you’re looking for the right message, the right person, the right man, he is your deliverer.  Thanks.

Another thing I would like to add about Brad Montgomery:  we had major concerns about how we were going to deliver the message, how we’re going to feel it in our heart, and Brad brought us together as a group and as a team.  That as a team, and as a group, and as a family of healthcare providers, we can deliver the very best to our patients, our customers, their family members and then to our group and our society here in Tyler, Texas.  And he can do the very same thing to deliver that message for you wherever you are.

Looking for a motivational speaker for your event? Contact me here.

YouTube Video

Mobile Post: Posted on-the-go by Brad Montgomery from his iPhone.

I dare you. Turn each guest’s visit to your hotel into a story.

This hotel is "fine."

Ok, for the rest of you, allow me to explain. I just spoke to a fine group of hoteliers in Las Vegas. LodgingHost Corporation had me come to Las Vegas to speak to their managers and administrators.

By now, you’d have to live on the far side of the moon to not know by now the hospitality industry is suffering. This economy is making it very hard, and this upcoming winter looks to be another horrible season. (Though there is much hope for Spring.)

We stayed at the Excalibur Casino. It was fine. The rooms were nice. The service was fine. Everything was fine. But as I said to the folks of LodgingHost, in this economy, “fine” is a failure. As Kevin, the president of LodgingHost told us all, “Customer service is everything.” I couldn’t agree more.

I’ve stayed in approximately 800 hotels. And I remember only a handful. And without exception, the ones I remember are the hotels where a somebody of the hotels where somebody created a story for me.

It’s that simple: when there was a story, I remembered it. Otherwise, the hotel was either lousy, or possibly even “fine.” “Fine” equals “forgettable.”

Check out the video, and pay attention to the bribe I offered the folks at LodgingHost.

LodgingHostFirst, the concept: As I told them in Las Vegas, it would be terrific, (but probably impossible) to create a memorable story for EVERY guest. But it IS possible to create a story for some of your guests.

Perhaps you could create one story for one guest every day? (Though my sense is that goal is WAY to lame. If you cannot “make the day” of several of your guests every day you just aren’t trying.)

I challenge you: come up with a technique to create stories for your guests. Maybe it’s hand delivering them a bottle of water. Or going out of your way to…. I don’t know what. But my guess is that you do. In fact, I KNOW that you have ideas how to create these superhero customer service stories.

excalibur-hallway

excalibur hallway

My Bribe: Be one of the first 12 people to leave a comment below about what you will (or are!) doing for your guests to create amazing customer service stories and I’ll send you a gift. Nothing huge, but I’ll make sure it’s cool.

Thanks LodgingHost. It was a total pleasure. I can’t wait to hear your stories.

Do you need a funny motivational speaker to speak to your organization about customer service? I’m your guy. Let’s talk about making your convention or meeting special. Go to the contact page.

Yours,
Brad Montgomery
Funny Customer Service Speaker, Las Vegas Speaker, And Fan of Creating Stories

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