Karyn Buxman is a California based, terrific speaker, humorist, nurse, and good friend. She is also a mom.
In this shorter podcast, Karyn tells us how her 16 year old son (who is also a manager) used a sense of humor to solve a problem with an unhappy customer at the McDonalds he was managing.
He used some humor and theatrics to help defuse a stressful situation.
Basically, after trying to make an unhappy customer happy and failing to make any difference, he was asked to “get the manager.” Well, as I said, he IS the manager. So he turned around, threw up his hands, and turned back to face the customer. “How can I be of service?”
The result… a positive experience for him, for the customer (and I suppose for McDonalds.
Enjoy this podcast. Thanks Karyn!
Check out my keynotes, speeches and seminars on Humor and the Workplace here…. no hamburgers required!
Motivational Speaker, Humorist, Keynoter, and Fan of Karyn Buxman