Compliments Fuel Business (As Much as They Fuel Happiness.)
But he was delighted and surprised to learn that the power of a compliment, even in a business setting with high achieving people, is ridiculously powerful and has an amazing affect. The insurance guy was already close with this client, but his compliment took their relationship to an entirely new level. He was reminded that GENUINE compliments serve business.
What the Heck is a Soft Chewy Center?
We all have both hard exterior shells, AND soft chewy centers. (Think of a chocolate or an M&M.) We have a tough shell at work. We don’t want to be too vulnerable or too needy…it’s just weird. So our Outer Shell protects us. It’s normal and necessary.
But we also have a soft chewy center. This is the part of us that craves the feeling of being respected. Of being heard. Of being important. This is the part of us that melts when somebody we respect gives us genuine encouragement and recognition. Generally speaking, we Americans focus too much on the Outer Shell, and too rarely on the Soft Chewy Center.