Let’s be frank: this is the stuff they were taught by their grandmothers. This is what they learned from their 3rd grade teacher. We ALL already know how to be kind to each other.
Sometimes all the greatest technical training in the world only obfuscates what is truly the core of the healthcare worker’s job: service to other people. If we can remember that we are all people in service of other people, and if we can put that basic truth in front of all of the technical and engagement training, everything would be better. Including epic patient satisfaction.
You’re people don’t need more info. They need to feel less overwhelmed. They need to be able to make sense out of what they already know. They need … errr… me!
I use stories and humor to make sure your audiences not only knows what they should be doing better, but also that they FEEL like they care. To feel like they want to do more. And to be excited about stepping up their game, and fulfilling their potential.