I just got back form Richmond, Indiana (near Indianapolis, Indiana) where I spoke to the entire staff of First Bank Richmond. They have been going through some tough times lately— and not just the general strife all of the banking industry is enduring. They just updated some huge systems, and the process has been good but painful. This group needed to come together as a team, celebrate their successes, and celebrate their conversion to this new complex software system.
(Check out the bribe below!)
It was a a hoot….check out a 1 minute sample:
Here’s my bribe: Hey First Bank Richmond folks!!! What are you going to DO differently at work (and/or at home) based on our time together on Veterans Day?
I’d love to hear how you plan to “create stories” for your customers. Sure, you probably can’t create an awesome customer service story for EVERY person who walks into your bank, but certainly you could create one awesome experience per day?
Personally, I think creating one story per day is a bit lame. Can you do two? Three? Five?
And most importantly, how are you going to make the creation of these customer service stories fun for YOU? (Remember, if it’s fun you’ll do it. If it isn’t, you probably won’t.) What systems or processes or rewards can you put in place so that these stories become part of your First Bank Richmond culture?
Use the comment form below to share your ideas and I’ll send you a gift. No, not a pony, but still fun.
Do you need an outside speaker to help get your bank — or other organization — to where it needs to be? Go to the contact page now.
Banking Speaker, Motivational Speaker, Fan of First Bank Richmond
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