Orlando’s 7 Truths for Awesomeness*

scroll down for videoI had the great fortune to meet an amazing guy named Orlando, who delivers epic customer experiences.   He shared his wisdom with me, and now I share it with you.

  • The Golden Rule Baby!   No, he didn’t make this one up, but it’s a doozy.  Treat others as you would like to be treated yourself.  Don’t want to work with grumps?  Make sure that you are not grumpy yourself.
  • Ask your customer (or patient or partner or….) what they need, then get it for them.   The best way to get them what they need doesn’t require training or mind reading. You just have to ask.
  • If you don’t know the answer, don’t make it up.  Just tell them you don’t know, and get some help.  Now.orlando
  • Try to understand where your customer (patient, partner, or teammate) is coming from.  For example, if they are headed home from a funeral, they’re going to require a different approach than if they are celebrating a success.
  • See your family in the people you serve.  If it’s a “senior” woman, treat her like your grandmother.  If he looks like you, he’s your brother.  (Or sister, whatever…you know what I mean.)  Treat ‘em like family.
  • Bask in the joy of service.  It’s not only OK to enjoy your job, it’s good for you.  Serving others is what “nourishes” us.   Being awesome to people is what makes our jobs meaningful.
  • Smile.  Other people are watching you to set the tone, be it your customer or your teammates.  Bring an attitude of joy and happiness, and you’ll see that attitude reflected back to you.

 

•No, Orlando never called them ‘Truths for Awesomeness.”  He’s a humble guy.   I might have taken that teensy liberty. 


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For information on having Brad deliver the Orlando Experience to your organization, contact us through BradMontgomery.com or call us at 303.691.0726 and we’ll talk about sharing the wisdom of a very cool dude in order to get the most out of you and those people around you.

Brad Montgomery is a business speaker who uses stories & humor to create an event at your meeting or convention.  He helps companies, associations, and government agencies get the most out of their people by helping them re-ignite their passion, create buy-in, and make people WANT to be their best.

[vc_row][vc_column][vc_column_text]Change Sucks.  Deal with it.

As a business speaker, one of the most frequent calls I get from perspective clients is, “Can you talk to us about change?  Our folks are having a tough time.”

So are we all.

Recently I was reminded how HARD change can be, and I gotta say it was a little humbling.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_video link=”https://youtu.be/Ge3lw4a4WCE”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]I have ALWAYS had some sort of technology that I use to play music and sound effects during my speeches.  It’s super cool, it adds a lot to the presentation, and it’s really a pain in the butt to learn.  The first time I got a technology, about 25 years ago, it took me at least a year to learn.  And maybe 5 years to master.

It’s not that complicated, but because I’m doing other things when I run it, it’s more difficult than

motivational speaker

Change Management Speaker

you think.  It’s easy to program wrong.  It’s easy to use wrong.  And it’s easy to forget some simple but crucial detail, spiraling my whole program into a messy pile of goop.  It ain’t rocket science, but it’s harder than it first appears.

So what’s new?  I just bought myself a new and improved technology.  It does the same thing I’ve always done — play music at my command — but it’s better than my older thing.  The problem is that I’m not used to it.  I make mistakes.  I have to re-learn the commands as they are different from the old ones, and programming it is not that hard, but because I’m used to the old way it SEEMS pretty hard.  It’s a pain in the butt.

I was whining to my wife about my problems and frustrations learning the new technology and she hit hard with a simple question:  “Why don’t you use some of the wisdom you tell your audiences, Mr. Motivational Speaker?”    Crap.  She got me.

She was right:  I was totally wasting my energy griping about change management.  I should heed my own advice.  What is it, you ask?  Glad you asked. Here it is in a nutshell.

• Change happens.  We can whine or not, but it happens.  Might as well try to go with it.  Fighting makes it worse.

• Change is good for our business.  If we don’t keep up with new trends and technologies, we eventually put ourselves OUT of work.  Reminding ourselves that change is a positive for us helps us to take it in stride.

• Change is good for our happiness.  When we get too used to stuff, we tend to stagnate.  Seeking new activities that challenge us keeps us in good mental shape.  Yeah, it is frustrating and difficult sometimes.  But oddly, those challenges are good for our long-term well being.

What Does ThIs Mean for You?   The next time you find yourself whining at the new software, the new IOs on your phone, or some new process at work, you have a choice.  You can whine and complain, or you

Funny Change Speaker

Funny Change Speaker

can try deal with it in a more positive way.  Don’t be like me and my new music technology.  Be brave.  Be strong.  Be gracious.

Shout out to my wife Kim for being smarter than I am.

What do you think?  How do YOU deal with change?

Brad Montgomery is a very funny motivational speaker on change.  Approximately 99% of his client are struggling with some aspect of change, and he has some pretty funny ways to help business people get through change management with grace, with skill, and with a sense of humor.  If you’d like to talk to us about how Brad can help your team get to where they need to be, give us a call or contact us immediately for a free consultation about how we can do just that.[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]Yeah.  It’s a short post. (And a short video.)

Check out the video….then read on.  I actually have a point.  (Surprise!)

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_video link=”https://youtu.be/WUDe3AwCjVY”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]In this case I was gonna be a total surprise to the audience.  They had NO IDEA that:

  •  I was a keynote speaker.  (Not a trainer.)
  • That I would use stories, humor and fun to engage them.
  • That I was asked to speak for 75 minutes.Funny Motivational Speaker Funny Motivational Speaker
  • That I was going to be funny.  Upbeat. Fun.

What does this mean? It means that the audience was more or less shocked for the first 10 minutes I was on.  It took this long to get them to trust me, to understand that it was going to be fun, to relax, and to be ready to listen to me.

Yeah, I got it done.  I earned them.  (Yeah, I was proud.)  But it would have been SO MUCH BETTER for the audience — and easier for me — if the conference had just warned them what I was coming.

Want to get the most out of your business speaker?  Want your audience to learn as much as possible from your speaker? Sure ya do. What should you do?

• Tell your audience what to expect?
• Tell them how long to expect you the speech to last.
• Tell them that you expect it to be fun…and that’s on purpose.  You know they’ll enjoy it too.

 


Brad Montgomery is a funny motivational speaker and business keynote speaker based out of Denver, Colorado. He works across the world and around the world.  Call today and tell us what your goals are for your people, your organization, and your meeting or convention.  We’ll work hard to customize a funny program that makes a business difference.

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Hanging out with people makes you better is important.  We all know this basic fact, but the question for all of us is, “What are we doing to nourish the current people in our lives that improve us, and how do we meet new friends that make us better?”

The answer can vary but the bottom line is basic:  you better be strategic about keeping and earning new friends.

The concept  of “Strategic Friendships” was made clear to me by my dad on his 80th Birthday.  It turns out my dad is a hipster with a ton of cool friends.  A ton.  And he’s 80!

At his birthday party — which featured a ton of booze, friends, and food — but not a single motivational speaker motivational speaker — my big brother and big sister and I were standing around looking at his huge collection of friends and we all admitted that were totally impressed not only at the number of his pals, but the quality of his friends.  These weren’t just people accepting free food;  they were pals.

Dad’s secret is that he’s been really strategic.  For the past 15 years, he’s had standing lunch groups.  On the first Monday of the month he meets with friends from his college, the 2nd Monday it’s pals he used to climb mountains with, then the 3rd Monday it’s a bunch of friends who just like each other. They call it Discussion Club.

The details aren’t important;  what is important is the lesson.  He meets regularly with people.  He’s invests his time because it’s a strategy.  It’s on purpose.  It’s a thing!

What does that mean for us?  It means we should do something today to nourish old friends, and cultivate new friends.  We should know it’s going to take a while.  That means that it takes time;  it takes years.  We saw the results at my dad’s birthday party one and a half decades after he started.  It takes patience.

So pick up the phone right now.  Send a text right now.  Go to lunch.  It’s worth it, and the long term pay off in your own happiness will amaze you — and your grown children.

Looking for a way to be happier?  In general?  Have more happiness at work?  Of course you would!  Make sure you have friends who make you better.  Start investing in those friendships now.  Brad Montgomery is a motivational speaker and keynote speaker who works across the country and around the world.  If you want to make YOUR meeting or convention epic, give us a call.  303.691.0726

[vc_row][vc_column][vc_column_text]This post is easy.

Gratitude works.  It makes your life (and your job) better.

Ok…it’s not that easy, because many of my business clients dismiss gratitude because it seems too fluffy.  (See also Unicorns, Rainbows and Lollypops.)  I sense that because this tactic has been adopted by everybody from Oprah to the self-help-guru with the long beard (Ok, I made that one up, but you KNOW there are a few!), that it can’t be for them.

Just give in.  It works.  It’s been proven by Harvard.  Stanford.  Oxford.  You can deny and blow it off all you want, but this stuff is a  proven tactic for improving your quality of life … and your bottom line.

So what does this mean for you?  It means start having and noticing things, moments and people for which you are grateful right now.[/vc_column_text][vc_video link=”https://youtu.be/qgJRV5ImZG0″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Here are the instructions.  Easy Peasy.

1.  Notice 3 to 5 things every day for which you are grateful. All you have to do is quietly label them to yourself. E.g. “I’m really glad we are nearly done with the Acme project.”

2.  Remember that the degree of gratitude doesn’t matter for the brain science to work.  in other words, being grateful that there was a short line at Starbucks works just as well as being grateful for your good health. So go ahead and get petty… It still works. E.g., “I’m grateful that I get to go home at 5 PM and not 6 PM.”

3.  Do it regularly.   The pay off is very fast… It makes you scientifically happier starting TODAY.  But for even greater success make this a habit and notice the change in three or five days.

4. Give in. I know many of you think this technique is to light and fluffy to be relevant for you. But do you really want to deny the studies carried out by Ivy League PhD’s? Of course you don’t. Just get on the bandwagon and do it.

That’s it!   It is so ridiculously easy that this proven happiness technique seems to lightweight to be useful. But it’s easy. It’s something you can start immediately and quietly this instant. And best of all, for some skeptics like me, it’s backs in credible science from multiple sources.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_masonry_media_grid element_width=”3″ grid_id=”vc_gid:1463770499425-fda2f362-6f1c-4″ include=”5983,5982,5981,5984″][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]Here’s what we know about the meetings industry and adult learning:  people cannot sit still for even 45 minutes and learn all of the way through. Our minds wander. It just doesn’t work. This is in my opinion, this is a scientific fact.

Furthermore, we know from industry studies and surveys that attendees at conventions and meetings crave interactivity, interaction, and networking. They crave community.

Yet ironically, live meetings frequently feature 90 minute presentations. To our presentations. And longer. And to make it worse, a huge percentage of these meetings prefer not to have interactivity.

I have heard this extremely frequently from prospective clients; “Our people want to sit and listen. They don’t like interactivity. They are serious and quiet people and don’t want to be involved.”[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_masonry_media_grid element_width=”3″ grid_id=”vc_gid:1463768104710-872054a5-64fe-4″ include=”6195,6194,6193,6192″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Get it!?  There is a huge disparity between what we know works and what many old school meeting planners want.  The attendees are craving a connection to community. And furthermore when they are at a session where they want to learn, the teaching format is contrary to what we know works.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_video link=”https://youtu.be/sK8vUTCvdxw”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Well Goodie.  I’ve Got Good News.

I’ve been an interactive speaker well before it was fashionable. I get people up and moving, talking to each other, laughing, interacting, and meeting new folks at the convention. And I’m telling you… I’ve been doing it for years.

But there is an important detail; interactivity for its own sake is a waste. You really need interactivity AND a facilitated conversation about why that interactivity relates to their goals for the conference. We don’t want people to just play and laugh. We want them to learn – and that learning works best when they are playing and laughing.

For example, something I’ve been doing lately is fairly new. I get the entire audience to create an origami flower. It only takes a couple of minutes, and the audience loves it. They love the fact that they aren’t being lectured to. They love the fact that they are using their hands. They love the fact that they are being creative. And they love the fact that this is a small break in the learning format which helps keep them engaged.

What my meeting planners love is that the interactivity is just the start of a conversation. We talk about why we stopped to make flowers. Why we spent three or four minutes doing something that appears to be off-topic. But then we connect the interactivity to creativity, innovation, and even leadership.

As I motivational speaker I love it because little sections like this keep the learning on high, the fun on very high, and they help me to make my points.

If you are looking for a speaker who cannot only hold and engage an audience, but who can literally get them involved, then I hope you’ll give us a call. We will talk about developing a presentation that includes plenty of interactivity, tons of engagement, and maybe even a paper flower.

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Brad Montgomery is a funny motivational speaker who is known for being exceptionally engaging.  If you believe, as Brad does, that your people learn best when they are fully engaged – and maybe even laughing – then we should talk about how we will customize a presentation for your meeting and event. Give us a call! 303.691.0726[/vc_column_text][/vc_column][/vc_row]