Orlando’s 7 Truths for Awesomeness*
- The Golden Rule Baby! No, he didn’t make this one up, but it’s a doozy. Treat others as you would like to be treated yourself. Don’t want to work with grumps? Make sure that you are not grumpy yourself.
- Ask your customer (or patient or partner or….) what they need, then get it for them. The best way to get them what they need doesn’t require training or mind reading. You just have to ask.
- If you don’t know the answer, don’t make it up. Just tell them you don’t know, and get some help. Now.
- Try to understand where your customer (patient, partner, or teammate) is coming from. For example, if they are headed home from a funeral, they’re going to require a different approach than if they are celebrating a success.
- See your family in the people you serve. If it’s a “senior” woman, treat her like your grandmother. If he looks like you, he’s your brother. (Or sister, whatever…you know what I mean.) Treat ‘em like family.
- Bask in the joy of service. It’s not only OK to enjoy your job, it’s good for you. Serving others is what “nourishes” us. Being awesome to people is what makes our jobs meaningful.
- Smile. Other people are watching you to set the tone, be it your customer or your teammates. Bring an attitude of joy and happiness, and you’ll see that attitude reflected back to you.
•No, Orlando never called them ‘Truths for Awesomeness.” He’s a humble guy. I might have taken that teensy liberty.
For information on having Brad deliver the Orlando Experience to your organization, contact us through BradMontgomery.com or call us at 303.691.0726 and we’ll talk about sharing the wisdom of a very cool dude in order to get the most out of you and those people around you.
Brad Montgomery is a business speaker who uses stories & humor to create an event at your meeting or convention. He helps companies, associations, and government agencies get the most out of their people by helping them re-ignite their passion, create buy-in, and make people WANT to be their best.
[vc_row][vc_column][vc_column_text]Change Sucks. Deal with it.
As a business speaker, one of the most frequent calls I get from perspective clients is, “Can you talk to us about change? Our folks are having a tough time.”
So are we all.
Recently I was reminded how HARD change can be, and I gotta say it was a little humbling.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_video link=”https://youtu.be/Ge3lw4a4WCE”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]I have ALWAYS had some sort of technology that I use to play music and sound effects during my speeches. It’s super cool, it adds a lot to the presentation, and it’s really a pain in the butt to learn. The first time I got a technology, about 25 years ago, it took me at least a year to learn. And maybe 5 years to master.
It’s not that complicated, but because I’m doing other things when I run it, it’s more difficult than
you think. It’s easy to program wrong. It’s easy to use wrong. And it’s easy to forget some simple but crucial detail, spiraling my whole program into a messy pile of goop. It ain’t rocket science, but it’s harder than it first appears.
So what’s new? I just bought myself a new and improved technology. It does the same thing I’ve always done — play music at my command — but it’s better than my older thing. The problem is that I’m not used to it. I make mistakes. I have to re-learn the commands as they are different from the old ones, and programming it is not that hard, but because I’m used to the old way it SEEMS pretty hard. It’s a pain in the butt.
I was whining to my wife about my problems and frustrations learning the new technology and she hit hard with a simple question: “Why don’t you use some of the wisdom you tell your audiences, Mr. Motivational Speaker?” Crap. She got me.
She was right: I was totally wasting my energy griping about change management. I should heed my own advice. What is it, you ask? Glad you asked. Here it is in a nutshell.
• Change happens. We can whine or not, but it happens. Might as well try to go with it. Fighting makes it worse.
• Change is good for our business. If we don’t keep up with new trends and technologies, we eventually put ourselves OUT of work. Reminding ourselves that change is a positive for us helps us to take it in stride.
• Change is good for our happiness. When we get too used to stuff, we tend to stagnate. Seeking new activities that challenge us keeps us in good mental shape. Yeah, it is frustrating and difficult sometimes. But oddly, those challenges are good for our long-term well being.
What Does ThIs Mean for You? The next time you find yourself whining at the new software, the new IOs on your phone, or some new process at work, you have a choice. You can whine and complain, or you
can try deal with it in a more positive way. Don’t be like me and my new music technology. Be brave. Be strong. Be gracious.
Shout out to my wife Kim for being smarter than I am.
What do you think? How do YOU deal with change?
Brad Montgomery is a very funny motivational speaker on change. Approximately 99% of his client are struggling with some aspect of change, and he has some pretty funny ways to help business people get through change management with grace, with skill, and with a sense of humor. If you’d like to talk to us about how Brad can help your team get to where they need to be, give us a call or contact us immediately for a free consultation about how we can do just that.[/vc_column_text][/vc_column][/vc_row]