Check out this amazing letter from a group of health care professionals at Paoli Hospital in Pennsylvania.
My job was to motivate a bunch of nurses to lead their nursing teams, especially when it comes to excellence in end of life care, palliative care and hospice care.
I’ve been a hospice and palliative speaker many times in the past, so this was a comfort zone. Plus I love speaking for hospital and health care groups.
But this group was special: they had been through three days of training; three days of speakers. And my job was to spend the afternoon with them and tie up all of their learning into one big, funny, motivational package. It was a blast. Thanks Paoli!
Ok, here’s the letter about my work in Pennsylvania:
Just wanted to say “THANKS”….you were great, and got awesome feedback. I asked class participants to rate each speaker on a scale of 1 (bad) to 5 (best). Pretty much everyone gave you all 5’s, except for a few that gave you 10’s! How cool is that!!
You really helped the class get excited about taking their new knowledge back to their colleagues. One nurse from one of our local nursing homes, told me that she was so excited about going back to educate her colleagues & she felt it was the best conference she had ever been to!
You should feel good about yourself because you were definitely part motivating this group of nurses, and as a result many people with very serious illness will benefit; and have an easier time at one of the most difficult times of their lives. I realy appreciated that you took time to make it so relevant to our group.
I am attaching the group picture (the nurses from Oman sent it to me…..they loved the class….it was really fun to see them loosen up….although I can’t imaging what they think of us here in the US now!)
PS: Next year I’ll look for the scratch & sniff hospital-smells stickers, instead of the Fruit smells.
Thought you’d want to know….Clostridium difficile, often called “C. diff,” is a bacterium that can cause symptoms ranging from diarrhea to life-threatening inflammation of the colon. Illness from C. diff most commonly affects older adults in hospitals or in long term care facilities and typically occurs after use of antibiotic medications.
Smells like…..MOLDY…like stale bread…tinged with a little skunk…and allowed to ferment to give it that special smelled ya don’t want to get to know ya effect.
PPS: I’m copying my boss on this, she’s really going to think I’m nuts now!
Here are a few more comments from you “evaluations”….don’t get too big of a head now…..
Amazing speaker, great humor. EXCELLENT! Best speaker that I have ever heard. Loved him! Phenomenal speaker! HAPPY, HAPPY! Great speaker…I really enjoyed him! Excellent…Fun! I LOVED it! Fantastic, entertaining & informative! Great fun! Excellent…the Best! Excellent job! Funny, hilarious! Main Line Health should have him come for all the employees! Excellent presenter! Please have him come once a year…he was wonderful! AWESOME!!! Fantastic…great take-away message! FUN! Best I have ever heard! Hilarious! Really got us motivated. Awesome speaker! Taught a lot of good skills such as listening and team work. That was COOL! GREAT! What an amazing speaker….Brad was the perfect way to conclude this training….thank you!
If you think levity and lightheartedness are important to corporate America, join the crowd. In particular, join the good folks at Microsoft Finance. (My third job with Microsoft, my first with the Finance crew.)
I worked with this group recently in Seattle, Washington and, like most of my favorite clients, I learned at least as much from them as they learned from me.
I was totally impressed with this organization. (If you read my blog you know that I rarely say that.)
Why? Let me count the ways:
- I was impressed with the transparency of the organization. I was impressed how everything was on the table…. I heard candid discussions on the recent (and odd) TV commercials, the aborted attempt to buy Yahoo, the fact that Vista’s popularity could still be better. Contrast this openness with many of my other (unnamed) clients who spend more time about what I cannot talk about than what their folks need to hear.
- I was impressed the people. They are good people who love their families, work exceptionally hard, and are very loyal to each other and their company. And they are smart. Freaky smart.
- This group was fun loving. They like each other, and it showed. They were, as my Grandmother always says, easy to be with. They were easy to laugh. Ready with fun anecdotes and conversation. They were a far cry from what any of us might expect from folks who work in a high tech industry in a department suck as “finance.”
Near the end of our time together we split into groups and brainstormed ideas about safe ways to create more levity and humor at Microsoft. We heard a bunch of great ideas…but check out one tables very specific ideas about how to increase the levity at the office.
1. Friday Jokes
2. Laugh at every meeting
3. Happy Button
4. Monday stories of weekend adventures
5. Share embarrassing stories
6. Dance in the focus rooms
7. Dance every time you hear or see a °?GO DO°±
8. Baby picture ID badges
9. Word Bingo _ Drowning the puppies – (who ever imagined we would here these words together!)
10. Hawaiian shirt day
11. Match the story to the person
But what was my favorite part? It came 10 days after I left Seattle when I heard that CFO John Rex bought a Nerf Gun to attack his team. (And, as a follow up, his awesome assistant Amelia bought guns for the rest of the team so they can create a defensive strategy.) Fun? You bet. Soon? Now…”Let’s buy Nerf Guns!”
Humor, levity and lightheartedness help us with morale, creativity, energy, communication, and – in the end – productivity. It was unbelievably cool to share this message withi Microsoft Finance. But it was even cooler to see that they “got it.”
Thanks So Much, MSFNA!
- They were eager to ramp up the fun. They were ready to share best humor practices with each other and with me.